Returns & refund policy
Last updated 14 Nov 2026
Not as described
If an item isn't as described (wrong item, a different piece from the photos, a grade clearly below the one stated, or damaged in transit), tell us within 7 days of delivery from Account → Orders. Please record a clear unboxing video from the sealed parcel onwards: collectibles are small and valuable, and the video lets us settle a claim quickly. We refund the item and the shipping, or replace it where possible.
Authenticity
If an independent grading service (NGC, PCGS or similar) finds that an item we sold as original is not genuine, we refund it in full, with no time limit.
Change of mind
Unopened items in their original holder can be returned within 7 days of delivery; the return shipping is yours. Certified (slabbed) coins must come back in the unopened slab.
How refunds are paid
Once we receive and check the item, the refund goes to the original payment method within 5–7 business days.
Cancellations
Orders can be cancelled for a full refund before they are shipped.